My 2 year bussiness plan was finishing and I started to get hundreds of calls from telus to renew with them. Long story short i got 5 lines with 5 phones.
There where two tracking numbers and two boxes for the phones. One in one box (as it was new line) and 4 in the other box.
Canada post dropped one box with the one phone and both the boxes showed delivered.
I contacted telus they asked me to wait. Then called again they asked me to call canada post, upon 1 week with canada post they said after our investigation they couldn’t find the package, that showed delivered and told me to contact telus to start there investigation.
I have called telus 5 times now. They call keep saying someone will call you back. No one ever does. Today on call they said I cant talk to a manager as theyre busy. HOW UNPROFESSIONAL IS THAT.
I have lost all trust in telus and just thinking of canceling everything with telus till i have the time.
4 phone’s missing but i am paying for the lines now GREAT.