I wanted to downgrade my mobile phone plan as I changed to a work from a home lifestyle. Currently on the Unlimited mobile plan and I am barely scraping the surface of data. It's more than I need and I'd like to downgrade to either the Essential 6 5G or Essential 20 5G. However, whenever I call in I am told it cannot be done and to go online. When I go online, there is no way to actually apply these offerings onto my account. I'd prefer to continue with Telus vs cancel, but I am not seeing another way out. Anyone have any luck actually changing their phone plan online or over the phone? Why am I pressured to add more to the same price? Exact opposite of the original ask. Lmao
