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How can Telus bill be when I do not yet have a phone?

Price1833
Neighbour

I am new to Telus and was surprised that Telus billed me for 27 days of service before I even received and activated my new phone.  This does not seem right?

1 REPLY 1

dru
Community Manager
Community Manager

Your first bill includes the period beginning from the time an account was activated to your randomly generated bill date and then a month in advance. 

Here's an article that talks a bit more at length about what to expect with your first bill.