05-31-2019 01:19 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
Solved! Go to Solution.
08-17-2019 10:42 PM
An apology to our TELUS.net email customers -> https://forum.telus.com/t5/Neighbourhood-Blog/An-Apology-To-Our-TELUS-net-Email-Customers/ba-p/99078
06-04-2019 06:39 PM
06-04-2019 09:36 PM
They are still pretending that it was intermittent AND not a big deal as it didn’t effect anyone.,
Hubris and slimy behaviour on top of the incompetence and terrible customer support.
It would seem a safe bet that they will not have learned anything from this and the downward spiral is likely to continue.
06-05-2019 05:55 PM
Report from Salmon Arm - we are on high speed fiberoptic - we have 3 home @telus.net accounts.
One account was fine and never affected.
The other two were down - could not receive any emails from Friday to Tuesday (though some sent emails were getting out)
This was both on our home computer (Mac OS Sierra) and on accessing webmail.telus.net directly (both with our home computer and on our business computer at our different work location (Windows based)
Sometimes we could log in to the webmail account and see the messages, but were never able to read them "the service you are requesting is not available" or something similar (should have taken screen shots)
Now everything is up and seems to be running smoothly and quickly.
I just received a phone call from a Telus sales person today - asking if I wanted to take advantage of a sales promotion for their television channels.
He was unaware of the recent email outage across BC and Alberta, and said he would look into it and report back to me.
I'll let you know what I hear.
Thanks for everyone's comments on this forum - it really helped to know that it was a widespread Telus issue - and not our home computer/Apple issue (had our share of those too)
06-23-2019 09:42 AM
06-23-2019 11:27 AM
The mail servers being intermittently down or crashing is a huge leap away from a privacy breach. Telus is using Zimbra not EXIM.
06-23-2019 11:30 AM - edited 06-23-2019 11:31 AM
06-26-2019 02:45 PM
@Nighthawk and @WestCoasterBC thank you for the education. I just wanted to voice a concern as I have seen oddities with this outage that struck me.
You guys are probably right it is a bit of a stretch to state that Telus is under attack and our personal info is at risk. well if I assumed that Telus was using Exim, which I wasn't sure at first. I have confirmed they are using Zimbra or at least a portion of the software suite, commercially Re-branded of course.
I have read many security articles however came across this https://blog.zimbra.com/2019/05/9826/
I know the sky is not falling and the evidence is limited to none. I am not sure how up to date they patch their systems and am "certain" we have nothing to worry about. Telus has this all under control and on top of it.
who am I, just a concerned customer/shareholder.
08-17-2019 11:58 AM
Vancouver Island here. Down for 3 days and counting. Love to know what they mean by 10% too. webmail.telus.net says it doesn't exist anymore - so are they doing that based on location? But I see folks on here from Red Deer to Vancouver all saying the same thing. NO EMAIL. Grr. My sympathies to anyone running a business and relying on this.
08-17-2019 12:21 PM
@BusyBee wrote:Vancouver Island here. Down for 3 days and counting. Love to know what they mean by 10% too. webmail.telus.net says it doesn't exist anymore - so are they doing that based on location? But I see folks on here from Red Deer to Vancouver all saying the same thing. NO EMAIL. Grr. My sympathies to anyone running a business and relying on this.
Sure is a lot of 10 percenters here lol.
08-17-2019 12:27 PM
Same experience in Calgary.
Has TELUS heard about backup with regular testing.
I would like to know who reviews their internet security and backup plans.
Is this a hack also that we have not been alerted to?
08-17-2019 03:17 PM
Went to my shop at a different location than my home (Vancouver) tried logging in to Telus webmail and unable to. 08/17 12:15 PM.
05-31-2019 01:23 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
05-31-2019 01:32 PM
So is the SMTP server. Can't send emails. Receiving okay via Mail program.
05-31-2019 01:39 PM
Okay, now everything is down. Not good.
05-31-2019 03:02 PM
again.....
06-02-2019 02:50 PM
Service is still down in Victoria, any upfdate ? It is now Sunday at 11:49 AM
08-16-2019 12:52 AM
SO WTF IS GOING ON??
Been down all day, your propeller heads all on holidays or something?
Pathetic!
08-16-2019 12:36 PM
08-16-2019 01:00 PM
My wife's email is working, mine is atill down, WTF¿?
06-02-2019 10:26 AM
So the last update for the webmail issue was 8 hours ago! It would be nice to get a more current update on the matter, this issue has been going on since about 11am on Friday.
Its getting to me more of a larger issue for some of us that require webmail to perform work related tasks.
Please update!!!!
06-02-2019 11:48 AM
Please post replies to one of the many existing discussions on this topic.