Webmail/Telus email is currently down.

Reply
Maggsy
Resident
Yes, and it’s very frustrating! Also, it is so random; I have not heard of anyone else in my area (Cold Lake) having this issue.
I have not had email access since Friday.
I feel like I’m in limbo😡.
Tony1000
Connector

Tuesday morning June 4, Metro Vancouver here, just received a bunch of emails, dating back to June 1, including one 2MB attachment. Things finally on the mend? Fingers crossed.

Susieb56
Helpful Neighbour
Appears to be up and running in Kamloops too...
Maggsy
Resident
Lucky you!! No such luck here.😡
Susieb56
Helpful Neighbour
Still not 100% but getting there...
Bricoleur
Friendly Neighbour

They are still pretending that it was intermittent AND not a big deal as it didn’t effect anyone.,

Hubris and slimy behaviour on top of the incompetence and terrible customer support.

It would seem a safe bet that they will not have learned anything from this and the downward spiral is likely to continue.

jiminsalmonarm
Resident

Report from Salmon Arm  - we are on high speed fiberoptic - we have 3 home @telus.net accounts.

One account was fine and never affected.

The other two were down - could not receive any emails from Friday to Tuesday (though some sent emails were getting out)

This was both on our home computer (Mac OS Sierra)  and on accessing webmail.telus.net directly (both with our home computer and on our business computer at our different work location (Windows based)

Sometimes we could log in to the webmail account and see the messages, but were never able to read them  "the service you are requesting is not available" or something similar (should have taken screen shots)

Now everything is up and seems to be running smoothly and quickly.

I just received a phone call from a Telus sales person today - asking if I wanted to take advantage of a sales promotion for their television channels.

He was unaware of the recent email outage across BC and Alberta, and said he would look into it and report back to me.

 

I'll let you know what I hear.

 

Thanks for everyone's comments on this forum - it really helped to know that it was a widespread Telus issue - and not our home computer/Apple issue       (had our share of those too)

 

 

 

Noploop
Resident
https://www.google.com/amp/s/www.zdnet.com/google-amp/article/exim-email-servers-are-now-under-attac...

https://www.priv.gc.ca/en/privacy-topics/privacy-breaches/
I do not know if Telus uses Exim mail server, however I believe it is the law to report this type of breach as laid out the latest legislation. We did loose access to provided services. I for one cannot be sure Telus has not been compromised. This had all the hallmarks of a sustained campaign denying use and to possibly compromise and gain access of some sort to personal data somehow

Has Telus reported this breach yet
Community Power User
Community Power User

The mail servers being intermittently down or crashing is a huge leap away from a privacy breach. Telus is using Zimbra not EXIM.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. Smiley Happy
Community Power User
Community Power User
Furthermore during the outage our TELUS email account at our business worked fine sending and receiving.

As @Nighthawk states it’s a pretty far reach for accusations you assume from reading an article on zdnet.


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Noploop
Resident

@Nighthawk and @WestCoasterBC thank you for the education. I just wanted to voice a concern as I have seen oddities with this outage that struck me.

 

You guys are probably right it is a bit of a stretch to state that Telus is under attack and our personal info is at risk. well if I assumed that Telus was using Exim, which I wasn't sure at first. I have confirmed they are using Zimbra or at least a portion of the software suite, commercially Re-branded of course. 

 

I have read many security articles however came across this https://blog.zimbra.com/2019/05/9826/

 

I know the sky is not falling and the evidence is limited to none. I am not sure how up to date they patch their systems  and am "certain" we have nothing to worry about. Telus has this all under control and on top of it.

 

who am I,  just a concerned customer/shareholder. 

 

 

Highlighted
BusyBee
Resident

Vancouver Island here. Down for 3 days and counting.  Love to know what they mean by 10% too.  webmail.telus.net says it doesn't exist anymore - so are they doing that based on location?  But I see folks on here from Red Deer to Vancouver all saying the same thing.  NO EMAIL.  Grr.  My sympathies to anyone running a business and relying on this.  

LostinVancouver
Coach

@BusyBee wrote:

Vancouver Island here. Down for 3 days and counting.  Love to know what they mean by 10% too.  webmail.telus.net says it doesn't exist anymore - so are they doing that based on location?  But I see folks on here from Red Deer to Vancouver all saying the same thing.  NO EMAIL.  Grr.  My sympathies to anyone running a business and relying on this.  


Sure is a lot of 10 percenters here lol.

slipper
Resident

Same experience in Calgary.

Has TELUS heard about backup with regular testing.

I would like to know who reviews their internet security and backup plans.

Is this a hack also that we have not been alerted to?

geodoc
Connector

Went to my shop at a different location than my home (Vancouver) tried logging in to Telus webmail and unable to. 08/17 12:15 PM.

TELUS Employee
TELUS Employee

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

Appletekk
Resident

So is the SMTP server. Can't send emails. Receiving okay via Mail program.

Appletekk
Resident

Okay, now everything is down. Not good.

Ceedee
Organizer

again.....

dj-john
Resident

Service is still down in Victoria, any upfdate ? It is now Sunday at 11:49 AM