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check phone line notice on phone

terry1915
Just Moved In

My telephone line came unplugged from the modem.  I have tried to plug it back into the modem but I still get the "check phone line" message.  It doesn't seem to matter which spot I plug the line into, it still won't work.  I have unplugged all lines for at least 60 seconds and I still have  no dial tone.  I need to know which ( for lack of a better word) hole in the back of the modem.

2 REPLIES 2

jobrien
Advocate

The hole you're looking for is smaller than the bigger one, used for internet connectivity. I believe it is on the top right hand side.

Thanks.  I have tried every empty (hole) available on the modem and none of them work.  I guess I will have to call Telus.  But thanks anyways.