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WiFi usage according to connect app

According to the Connect app, one of my TVs represents 60% of my WiFi usage. This TV is not internet connected and when I click on it, it does not appear as a device. This makes no sense to me, but I am experiencing erratic WiFi speed (upload in particular). Any suggestions on how I can remove a device that "doesn't exist"?

Community Power User
Community Power User

Is the TV in question connected by an ethernet cable? If not, all the programs viewed on it consume Wi-Fi bandwidth and volume, even if not accessing internet sites.


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Hi NFtoBC, thanks for the reply. In fact, we have 2 TVs that are not ethernet connected. The device being referred to in the Connect app, is not used very often and I would expect high usage from the other TV. In addition, the TV listed is not even a device shown in the Connect app - so I can't delete it or investigate why it's using so much of my monthly data.

Community Power User
Community Power User

Possibly restart your modem and Optik devices as per these instructions:


How to reboot your Optik system | TELUS Support


You may also try force closing the Telus Connect app.

Just a long time customer hoping to help.

Thanks but I have rebooted both modem and boosters a number of times and restarted the Connect app as well. It's like the device list from a prior installation has been corrupted during an app upgrade.