a month ago
I’ve been a loyal Telus customer for about 40 yrs. They send me a message saying renew your plan with us and get free equipment upgrade. The equipment I have is about 15 years old.
So i called in and did that. The rep i spoke to said, ‘you will be getting new wifi and Telus TV equipment in 3-5 days’ So now it’s over a week so I called Telus. The rep said no you can’t get new equipment unless you are on the 3GB pure fiber plan! Do you want to upgrade to that for an extra 25 per month? I said no (i have 1GB pure fiber now). I’m fine with speed, but i want to upgrade wifi. ‘Well we dont just send free stuff to you’ so i said ok, I’ll cancel my account and go to Rogers/shaw. They ‘transferred’ me to the cancellation dept. Apparently Telus has jerked around ALL of their customers as I waited for over an hour to cancel then gave up. So as usual Telus is doing the old bait and switch. Run away, run away as fast as you can from this scam company
Solved! Go to Solution.
a month ago
Hey @Jeffaudette - we want to help with this situation. Please send us a private message and we will be happy to help!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
If you can send us a private message we'll gladly assist.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
I just want to say thank you to the Telus’s team here for reaching out and actively solving my problems. Thanks!
jeff
a month ago
Hey @Jeffaudette - we want to help with this situation. Please send us a private message and we will be happy to help!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
4 weeks ago
@TELUS_Support Hello, yes I would appreciate the help, thank you. What do you need from me?
3 weeks ago
If you can send us a private message we'll gladly assist.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
I just want to say thank you to the Telus’s team here for reaching out and actively solving my problems. Thanks!
jeff
3 weeks ago
Appreciate your patience, Jeff!! Let us know if you ever have any other questions!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.