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Transfer of Home Landline Telephone Number


My 93 year old grandfather recently moved 12 km closer into town (Kelowna). As a result, he needed to setup a landline phone at his new house. He wanted to keep his telephone number that he has had for the past 60 years, for which all his friends use. He was told he could not, which I do not understand why not. His previous area code is 250, surrounding businesses at this new house have 250 area codes, and his new number is a 778 area code. 


Per CRTC landline to landline numbers can be kept. The fact that surrounding businesses have 250 area codes suggests he is not in a different local calling area that would prevent him from transferring his original 250 area code number.



@ customers only on here.  hope you still have home phone still connected  Our neighbour had there home phone number moved to a cell phone but you have to buy a cell phone. Hope this might help Get in touch with telus .


The crtc article you referenced applies to remaining at same address and transferring to another provider. 


Based on a move of 12 km, he is most likely to be moving central offices, of which kelowna has 84, which could result in the number having to change.

Source of information on the central offices




The explanation was that it was a different calling area hence the new area code. However, there are a plethora of surrounding businesses with no theme in number sequence. Additionally, the fact that a 250 area code is local for that area, hence the requirement to switch to 778, does not abide based on several surrounding businesses having 250 area codes. 

The El: +1 250-763-7500
Manteo: +1 250-860-1031
Playa Hotel: +1 250-860-3244
Radio station: +1 250-763-8800
Optimistic: +1 250-681-0684
Husky Gas Station: +1 250-448-7867
Serenity Bed and Breakfast 670 Cook Rd.: +1 250-718-6973

The fact that multiple Area codes are available in this geographic area is not relevant. What matters is what Area code-nnx numbers (first 6 digits of phone) that are available  off of your father's new central office switch


The coverage Area for the first 6 digits of your father's old number may not cover the location of his new residence.


Another reason could be is telus is no longer assigning 250 Area code. 


Thank you for pointing that out, I now understand. To another posters suggestion, he could port out the land line number to a cell phone, just to retain the number, but it would be on the cell phone plan. Do you agree with this as the next best alternative? 

If the old phone number has not been released then you should be able to port the number to a Cell phone.   The advantage could be that he could call his friends, and his friends could call him without incurring long distance charges.   However the monthly cost could be higher, he may not be comfortable with using a cell phone, he may not remember to keep the phone charged, and then 911 service is better on a landline. 

This is a link that shows the free calling area for your father's new residence


Is your father's old phone number in the range of numbers covered by this free calling area?



@cmdmonkey Wrote: He wanted to keep his telephone number that he has had for the past 60 years.


An alternative that has not been explored, or discussed here as a solution maybe to port your grandfathers number to a TELUS service referred to as "Wireless Home Phone". That service may offer an attractive solution. I've linked the info below.


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