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Still unable to reply to Support private message

PaulOh
Organizer

Hello,

I am still unable to reply to Support using private message. I appreciate the additional message yesterday to try again, but system still saying I've exceeded number of messages I can send. I can still receive, however. At this point, with the online store declining payment with Telus Store gift cards and no way to communicate with Support, I give up.

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

That's most likely a setting in place to prevent too may private messages within a short amount of time. For now, your best bet would be to reach out to us over at our social media pages, either our Twitter / X or Facebook pages. If you could send a private message to either of those and ask for our moderator Eric, we can help there!


If our reply solved your issue, please click on "Accept as Solution" to help others in the community.

Hi 

Thank you for your message. The messages were sent over the course of a number of weeks, but it's not important. The Gift Cards do not work with the online store, despite this statement: "Use your TELUS Stores Prepaid MasterCard® to shop for accessories on telus.com/accessories or in TELUS Stores." I won't be pursuing this any farther, so I'll decline your kind offer of an alternative channel to Telus Support.

Best,

Paul