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PaulOh
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Re: Still unable to reply to Support private message
Hi Thank you for your message. The messages were sent over the course of a number of weeks, but it's not important. The Gift Cards do not work with the online store, despite this statement: "Use your TELUS Stores Prepaid MasterCard® to shop for accessories on telus.com/accessories or in TELUS Stores." I won't be pursuing this any farther, so I'll decline your kind offer of an alternative channel to Telus Support. Best, Paul1.2KViews0likes0CommentsStill unable to reply to Support private message
Hello, I am still unable to reply to Support using private message. I appreciate the additional message yesterday to try again, but system still saying I've exceeded number of messages I can send. I can still receive, however. At this point, with the online store declining payment with Telus Store gift cards and no way to communicate with Support, I give up.1.2KViews0likes2CommentsTelus Rewards Gift Card
Hi I converted rewards points to three 100.00 gift cards to use in Telus store. I called the store before I went to check that I could use my cards, which I had activated, to purchase AirPods. They said yes, that is fine. I went to the store, and the cards were “declined.” Staff went online to verify my cards were activated and valid and they confirmed this was the case. They could do nothing. Manager said the cards would have to be reissued. I called Telus after I left, and they also checked the cards and said no they do not have to be reissued. Tried to purchase the AirPods online through Telus store but I could not unless I finance the purchase, so gift cards are unusable for online purchase. This is pretty absurd and obviously a large waste of a few hours. What can I do here?3.8KViews1like7Comments