Relocation, cancellation, and billing problems.

[Rrkhawar]

I am telus Loyal customer for last 4 year. I had to move to a new address and request them to move my services as well. On the day telus technician showed up and told us that there is no telus optic fiber there and get that done will take 2 weeks. And he added if you can't wait that long you can switch the service. So I did. And at the same time I called them not to have another issue. After a long conversation they agreed to cancel service without penalty. And gave me instructions to return equipment, which i did next day 

Next month I got two bills. I called them and they said some how Cancellation was stuck in the system. Now I am on hold for a long call 2 hrs almost, after half hour she says please hold on she is still talking or waiting for someone to resolve it. 

[TELUS_Support]

Thank you for being a loyal TELUS customer over the past four years — we truly appreciate your support. We're very sorry to hear about the challenges you've faced during your move and the frustration it’s caused. That’s definitely not the experience we want for our customers.

It sounds like you've taken all the right steps, and we apologize for the cancellation delay and billing confusion. Please send us a private message with your account details so we can look into this immediately.

[Rrkhawar]

• Bill month: April
• Account number: (removed account number)
• Total due, if received by May 5, 2025: $165.98
• Could you please give me a favor and check following 
• What i owe at the moment 
• The equipment that I have returned is received 
• My service is canceled or not 
• Do they Donald charge my early termination fee, even if it's not my fault, I just requested to transfer to my new address and there was no fiber as I was told by technician and it will take two weeks to get the repair done, which i refused, I needed the service their as soon as I move. 
• Please send me some written receipts of Cancellation and billing as well 
• I will really appreciate 

[TELUS_Support]

Hi there, we removed your personal info because it's on a public forum. We will send you a private message. 

[Rrkhawar]

How to check private messages 

[Rrkhawar]

Please please 🙏 I'm no more with telus. I have canceled the service on mrch 26 have paid all my bills and telus is forcing to charge me even if I don't have the service they just send 

Hi Khawar,

Thank you for taking your TELUS service(s) with you to your new home. Below you’ll find the appointment details regarding your upcoming installation at your new address, as well as some tips to help you prepare:

Your appointment details:

Appointment date: March 26, 2025

Technician arrival window: Between 3PM and 5PM

[Admin edit: Personal info posted]

[Rocky3]

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