Forum Discussion

Rrkhawar's avatar
Rrkhawar
Neighbour
8 months ago

Relocation, cancellation, and billing problems.

I am telus Loyal customer for last 4 year. I had to move to a new address and request them to move my services as well. On the day telus technician showed up and told us that there is no telus optic ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Thank you for being a loyal TELUS customer over the past four years — we truly appreciate your support. We're very sorry to hear about the challenges you've faced during your move and the frustration it’s caused. That’s definitely not the experience we want for our customers.

 

It sounds like you've taken all the right steps, and we apologize for the cancellation delay and billing confusion. Please send us a private message with your account details so we can look into this immediately.

  • Rrkhawar's avatar
    Rrkhawar
    Neighbour
    8 months ago
    • Bill month: April
    • Account number: (removed account number)
    • Total due, if received by May 5, 2025: $165.98
    • Could you please give me a favor and check following 
    • What i owe at the moment 
    • The equipment that I have returned is received 
    • My service is canceled or not 
    • Do they Donald charge my early termination fee, even if it's not my fault, I just requested to transfer to my new address and there was no fiber as I was told by technician and it will take two weeks to get the repair done, which i refused, I needed the service their as soon as I move. 
    • Please send me some written receipts of Cancellation and billing as well 
    • I will really appreciate 
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      Hi there, we removed your personal info because it's on a public forum. We will send you a private message. 

      • Rrkhawar's avatar
        Rrkhawar
        Neighbour
        8 months ago

        Please please 🙏 I'm no more with telus. I have canceled the service on mrch 26 have paid all my bills and telus is forcing to charge me even if I don't have the service they just send 

        Hi Khawar,
        Thank you for taking your TELUS service(s) with you to your new home. Below you’ll find the appointment details regarding your upcoming installation at your new address, as well as some tips to help you prepare:
        Your appointment details:
        Appointment date: March 26, 2025
        Technician arrival window: Between 3PM and 5PM
         
         

         

        [Admin edit: Personal info posted]

Related Content