Forum Discussion
Movie Credits - where to find rental details
When I switched to Telus’ TV-21T Android box a couple of months ago, we encountered some issues that required me to contact Telus support by phone. At the end of the call, the agent said we would receive three movie credits for the inconvenience. I also receive a Video on Demand rental credit as part of my Gold status.
How can I find or verify these movie credits? I recently selected a movie that I believed was a $5 rental, but it now shows in my TV menu as a purchased movie. I’m unable to find any information confirming whether this charge used one of my free movie credits or why it was processed as a purchase instead of a rental.
I’d appreciate it if you could let me know where I can verify my available movie and VOD rental credits and where I can check if a movie rental was charged as a rental or a purchase.
2 Replies
Click on a On Demand channel, eg 2, 150, 405 etc. click on OK, click on any movie, on the left side of the screen arrow up and click on On Demand Home. Credits are under Deals | Coupons. You can see what you watched by going up to My Videos.
Thanks, unfortunately, the above instructions do not work for the new Telus android box.
*I've had to change my username because my Telus account login had to be reset.
