Dear TELUS and TELUS community,
I am still waiting for the reimbursement of the rooter and the last bill balance.
First you send it to the address you had on file although I had change it on the phone.
Second you ask me to call and ask an assistant to change again the address to where the reimbursement cheque was supposedly sent. However, more than one month later nothing was received.
Taking in consideration that I am out of the country and the calls are paid with high costs, I would like to try to solve it ASAP by message or email.
Let me know how can I proceed without anymore extra costs.
Thanks in advance!
Best regards,
Natacha Ogando
