Reimbursment never received

[nsllogando]

Dear TELUS and TELUS community, 
I am still waiting for the reimbursement of the rooter and the last bill balance. 
First you send it to the address you had on file although I had change it on the phone. 
Second you ask me to call and ask an assistant to change again the address to where the reimbursement cheque was supposedly sent. However, more than one month later nothing was received. 
Taking in consideration that I am out of the country and the calls are paid with high costs, I would like to try to solve it ASAP by message or email. 

Let me know how can I proceed without anymore extra costs. 

Thanks in advance! 

Best regards, 

Natacha Ogando 

[TELUS_Support]

HI Natacha, we responded to your private message. 

[nsllogando]

Dear Tellus support team,

This is not ok. First I do not keep contact with my landlord. Second you ask me to change my address by phone so you could cancel and send it to a viable address, so I could retrieve my cheque. This is how I proceeded. I do not understand after saying you cancel and send to the new address, how is this not sorted. Can you let me know how to proceed? Can I send you again the address to which you should send the cheque by a secured message, please? 

Thanks in advance! 

Best regards

Natacja 

[TELUS_Support]

Hello again nsllogando - we can continue our conversation over private message if you wouldn't mind answering our message

[nsllogando]

Just did!