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Problem setting up my friend's telus account.

Just Moved In
My friend bought a telus home internet connection a couple months ago. It was not from a store or online, instead from a salesperson at a mall. The person signed him up but didn't give him the customer service pin which is required to set up his MyTelus account. We have tried calling the telus customer service a few times but they seem to not understand why we are not able to set up his account. One of the agents gave us a number which he said to be the customer service pin but that didn't work either. We haven't been able to set-up his account using his phone number either. What might be the issue and how can it be resolved?

Community Power User
Community Power User

Can you go back to the mall sales guy for assistance?

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