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Problem connecting devices to Telus modem
I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with the white Telus modem. Does anyone have similar issues with connecting home devices to Telus modem?
FIXED!!! No need to replace modem.
- Open browser, type in 192.168.1.254 to open admin portal
- type "admin"; password admin password from modem
- "Change the device login password" - skip
- Dashboard - left menu - click Network
- Network dashboard - top menu - hover over LAN - click on BRIDGE
- BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
- click SAVE SETTINGS ("applying changes ...")
- Logout
- Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
- Ethernet light should turn GREEN now
- Test - open TCC app, adjust thermostat, see if thermostat registers change.
- THANKS ANNA!!!
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Hi, was your issue resolved. I also got a new telus router and hub which is not getting connected with Redlink.
- Hi, just use TP Link network switch, attach with your router or anywhere the Ethernet cable available, and then Redlink attached to TP Link the it should work.
Mine is working that way. The V6 is your wireless access pt, cannot bridge any of it's ethernet ports. Pull the cover off the network access hub, use a flat screw driver at the top in the middle should pop off. Sometimes they put the tiny screw in the bottom for extra holding power. The sticker will be there, at bottom of sticker will say admin and a password. So when you type in 192.168.1.254 type admin and password. That will bring up the interface and you are talking to the nah now. Click the green coloured band saying broadband then click tab saying local port mode, click port 1 bridge, apply changes, restart modem, port 1 on nah should now be in bridge mode and will show under the broadband banner as enabled. Plug in the honeywell to port 1 should blink green now. The honeywell device is a gateway too.
Hi, have your issue got resolved?
My T3200M hasn't hasn't had an update in 2 years, that sounds wrong.
I work for TELUS just not the department that goes to peoples houses.
Unrelated to connection issue, The Total Home Connect Thermostat app sometimes will not show the system doing anything but either the fan is on doing circulate or the heat is on. I guess the Thermostat could turn off heat or circulate and it just take a bit for Heatpump system to finish what it is doing?
FIXED!!! No need to replace modem.
- Open browser, type in 192.168.1.254 to open admin portal
- type "admin"; password admin password from modem
- "Change the device login password" - skip
- Dashboard - left menu - click Network
- Network dashboard - top menu - hover over LAN - click on BRIDGE
- BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
- click SAVE SETTINGS ("applying changes ...")
- Logout
- Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
- Ethernet light should turn GREEN now
- Test - open TCC app, adjust thermostat, see if thermostat registers change.
- THANKS ANNA!!!
I just transferred from Shaw to Telus and having the same issue with the Honeywell. Is 'admin' the user ID and password?
I'm having the same issue and when trying to log into admin portal, I'm using both 'admin' for the user and password, but not working. What am I doing wrong?
- Thank you for sharing these steps to connect Honeywell Redlink Internet Gateway with Telus Network Access Hub. It worked perfectly for me. Just to let everybody know that the IP 192.168.1.254 is for the Network Access Hub and not the Wifi6 Booster. So the Admin password for this IP is available when you open the cover of the Access Hub. Once you login with the right password and look the above mentioned steps, you will be good.
ATTENTION TELUS: please fix this so owners of Honeywell Redlink Internet Gateway do not have to do a work around.
The device is not hacking anything.
just have telus internet installed few days ago. Same issue, redlink internet led is yellow, and have not connections alerts.
The WIFI6 is a booster not a router so have nothing to do ith this. the issue is with the gateway/router.
Any solutions?
- Hi, just use TP Link network switch, attach with your router or anywhere the Ethernet cable available, and then Redlink attached to TP Link it should work.
Mine is working that way. - How is the Honeywell Total Connect thermosat app for you? I find sometimes what th3 app shows is happening isn't what is actually happening. I.e. app would say cooling was on but is wasn't in real life.
- Connects and communicates well.
i have the same issue, just got installed few days ago. WIFi6 is not a router just a booster. the issue is with the white hub that's the router. worked with not issues with Shaw
- How do we fix it?
- Nighthawk
Community Power User
What exact problem are you having? The Redlink should just be plug and play as long as the setup and operating instructions are followed. Connecting the Redlink by ethernet should have no issues as the instructions do not mention requiring port forwarding.
- It just won't connect. It connected ok for a few minutes and then refuse to connect again. Tech guy who set up the thermostat says he encountered many instances when the isp is Telus and the modem is the white one as opposed to the black one.
I have the exact same issue...Telus tells me the problem is with Honeywell, the supplier of the device and Honeywell says its related to Telus. Anyone?
