Previous carrier cancellation fee

[Cathop]

My internet and phone was with Shaw.  I have received my final bill from Shaw and I see I have been charged an early cancellation fee of $210  That isn’t what the Telus salesman told me at the door when I signed up with Telus.  He told me Telus would take care of the cancellation and the fee.  Unless Telus is applying a $210 credit to my first bill? I don’t see evidence of that either.   

[TELUS_Support]

Hey @Cathop - Unfortunately it's hard to say what offer was presented to you without checking your account. Can you please send us a private message and we can check what you were promised?