Dear Telus Customer Service,
I am writing to formally express my dissatisfaction with the internet service I have been receiving, as well as the recurring billing issues with my account.
Poor Internet Connection: The quality of the internet service I receive is unacceptable. I consistently experience extremely poor connectivity, particularly during the evenings and on cloudy days. This is affecting my ability to use the service for which I am paying. I am aware that my neighbor, who is using Shaw PureFibre, is paying the same rate as I am but receiving far superior service. The disparity in service quality is frustrating, and I do not believe I am receiving the value I should be for the price.
Recurring Billing Errors: Every month, my bill contains incorrect charges, and I have had to contact customer service repeatedly to rectify these issues. This has become an ongoing problem and a significant inconvenience. As a paying customer, I expect accurate billing, and this constant back-and-forth is completely unacceptable.
Desire to Terminate Service: Given the poor service quality and the billing problems, I no longer wish to continue my contract with Telus. I am unwilling to pay any early termination fees or outstanding balances, as my experience with your service has been well below satisfactory. I believe I have been more than patient and given ample opportunity for these issues to be resolved, but they continue to persist.
