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Aravindkr
Neighbour
Joined 3 years ago
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Poor internet speed and Recurring Billing Errors
Dear Telus Customer Service, I am writing to formally express my dissatisfaction with the internet service I have been receiving, as well as the recurring billing issues with my account. Poor Internet Connection: The quality of the internet service I receive is unacceptable. I consistently experience extremely poor connectivity, particularly during the evenings and on cloudy days. This is affecting my ability to use the service for which I am paying. I am aware that my neighbor, who is using Shaw PureFibre, is paying the same rate as I am but receiving far superior service. The disparity in service quality is frustrating, and I do not believe I am receiving the value I should be for the price. Recurring Billing Errors: Every month, my bill contains incorrect charges, and I have had to contact customer service repeatedly to rectify these issues. This has become an ongoing problem and a significant inconvenience. As a paying customer, I expect accurate billing, and this constant back-and-forth is completely unacceptable. Desire to Terminate Service: Given the poor service quality and the billing problems, I no longer wish to continue my contract with Telus. I am unwilling to pay any early termination fees or outstanding balances, as my experience with your service has been well below satisfactory. I believe I have been more than patient and given ample opportunity for these issues to be resolved, but they continue to persist.1.1KViews1like2CommentsTelus 5G bad network
Disappointing reception in South Edmonton common and Nisku Industrial area in “5G ” I would expect better reception in greater Edmonton area with 5G capable phones. Often very poor internet speed and sometimes hard to load even a web page. Switched back again to LTE but still weak signals. Telus is not able to tell when reception will be improved. Bit disappointed in capability of Telus support to answer questions about poor reception and what is being done to improve it. I switched to Telus believing that they had a fast network in Alberta. But, very disappointed with Telus service. Hopefully they do something to improve their network.5.5KViews1like2Comments