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Ongoing Issues with My Telus Account

Tappen001
Neighbour

I have been a loyal Telus customer for over 20 years.  I currently am having issues transferring my internet account to my new home.  I've been on hold for over 3 hours and talked to over 4 different people and I am not closer to solving a very simple problem.

 

  1. Bill me on one bill, not two.  Get rid of my old account as I don't live there, I've moved as per the request I made when I moved. 
  2. I don't want optik tv and never have, sent the tv box back the second it arrived.  
  3. Bill me for internet, same as I had at my old address.

 

Pretty simple.  Tired of talking to the chamber maids........would really like to talk to someone who can actually do something about this.

 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

We sincerely apologize for the inconvenience and frustration you've experienced while trying to resolve this issue. We’ll be reaching out to you via private message shortly to review your account details.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.