4 weeks ago
I cancelled my home internet October 31st. The agent said I would receive an email with the instructions to return the equipment after the 7th. Now is the 13th, still haven’t received the waybill. The Virtual Agent hasn’t been helpful. Which number can I call?
4 weeks ago
Hi there, you won't be sent a waybill. Follow these 3 steps to return your equipment. https://forum.telus.com/t5/Home/Return-Your-TELUS-Equipment-in-3-Easy-Steps/ta-p/132937
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4 weeks ago
4 weeks ago
No, this is for Canada. All the info is in that post regardless of the type of equipment.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.