My last bill was charged $45 for extra usage

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Resident
Actually I checked my usage when the billing cycle end and it did not over my limit.

I call tells customer service and the agent said waive my over usage charge. This is a scam! If not a scam , telus' bill system was hacked!
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Community Power User
Community Power User

If I recall, the program refunded overages a month later, rather than waiving in the current month.

 

Without being able to review your bill, it is difficult to offer comment.

 

NFtoBC
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