Message Waiting Light Indicator

[gpi]

Since moving my home phone over to fibre last month, my message waiting light on my Nortel 390 phone does not light up anymore after a message is left.

I have reviewed previous posts with a similar issue but the suggestions did not help.

I have power cycled the phone (5 min) but it made no difference.

The funny thing is that with my Panasonic cordless phones, I do get a visual message on the display, "Voicemail msg via phone co." after about 5 minutes once a message is left.

Also I do get the fast busy signal when I pickup the handset on both the 390 and Panasonics phones. Just no MWI on the 390 phone.

Any suggestions?

Thanks

[T-Speed]

Hi @gpi 

If the solution here didn't fix the issue for you, we recommend contacting our tech support for further troubleshooting https://www.telus.com/en/support/contact-us

[gpi]

Update:

Telus support said that the MWI light is a feature now when converted from copper to fibre?? Absolutely makes no sense to me. I still however get the fast busy tone to indicate a waiting VM message, but no flashing light. 

My Panasonic phones however also get a visual message saying there is a VM from the phone company waiting.

Support said they would take my issue into consideration, but I think we all know it will never be re-implemented.