Sooooo I get a call to see if I am interested in switching my service to Telus, as my bill crept up with Shaw for apparently "device rental increases" , I considered but had a contract not yet completed with shaw....no problem they say...we will credit your account with us ( telus) first fibre internet customer in my neighbourhood....apparently great service to start..... telling me all I want to hear...a few missed appointments and one of those was fibre not yet hooked up to the actual house ( dropped), is what they called it....no problem credits for both , yay me lol.....so finally get it hooked up all good ....credits not appearing on my account so I call....promised to fix...nope .... they will handle everything ....they will call Shaw and say see ya later suckers lol NOPE didn't call as I got a new bill ...now paying for both....no problem they say (telus) we will credit you for that as will ok Im up to $240 in credits.....deal for EVERYONE at Christmas and black friday is $70 .... welllll I was offered $60, yay me AGAIN lol, cool I say, sign me up ...... with $5 loyalty discount for Telus/kuddo and another $5 discount to auto payment Im down to $50 yes agent confirms over and over like 3 times..... well we are happy to have "stolen you" from shaw lol Im assured its legit .....NOPE. With all the credits for switching and failing to cancel and missed appointments I will not have a bill for nearly 5 months ...... but then 2nd full month in, I get an email that my telus bill is due ??? $84 ....must be a mistake ???? NOPE for real, credits all gone, my rate plan ad of November is $120 ???? I had TV ( middle of the road pkg) and great internet from shaw for $137.....WHY WOULD I DOWNGRADE AND LOSE TV FOR $17 difference ???? FULL on SCAM, LIE and BULL FROM TELUS...the agent deliberately lied told me all I wanted to hear and now I'm told I will have to pay a huge cancellation fee as I've had service for over 30 days??? I THINK NOT....Lawyer told me this is becoming common and he will fix if they don't....also I am contacting the CRDC if they can't go back through the notes each agent made, Jennifer, John and several others I spoke to over the last 2 months correcting credits. Last customer escalation agent told me the $60 was only a 6 month introductory offer ??? Not one agent EVER said that, I asked specifically how long my deal was good for ....2 years. not impressed they will lose my internet $ my satellite $ and all 4 cell phones to the competition !!! over $4000 a year I pay telus to get JERKED AROUND !!! Anyone else dealing with the lied to get you on contract ?
