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Telus SmartHome is Terrible

Michelle28
Just Moved In

I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a promo price. Seemed pretty good at the time as the overall price was quite good with camera subscription. but no where in the phone call did they mention that we had to pay $5 a month for the entirety of the contract just for the rental of the camera.  and to add on top of that, My SmartHome+ app does not send me notifications when there's motion in the frame. AND when I try to manage the homeview settings in my Telus account, it says its not linked and an error comes up.  I was on the phone with multiple Telus SmartHome tech support reps over the last 2 hours and it's still not fixed, they have no idea what's going on.    So right now I'm paying for a camera with just live view, which is useless without notifications.  This is VERY frustrating.   You're better off buying an indoor camera on Amazon for a fraction of the price AND works 1000x better.

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