Good morning.
The short version is that I'm experiencing large spikes in latency to the first hop past my modem. Below is the output of WinMTR.
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| router.lan | 0 | 3080 | 3080 | 0 | 0 | 0 | 0 |
| 10.139.48.1 | 0 | 3073 | 3073 | 3 | 23 | 949 | 4 |
| 154.11.12.219 | 0 | 3071 | 3071 | 26 | 46 | 947 | 27 |
| 74.125.50.110 | 0 | 3072 | 3072 | 26 | 46 | 929 | 27 |
| 108.170.245.113 | 0 | 3074 | 3074 | 30 | 48 | 961 | 31 |
| 209.85.242.39 | 0 | 3074 | 3074 | 26 | 44 | 972 | 26 |
| dns.google | 0 | 3072 | 3072 | 26 | 45 | 989 | 26 |
Hardware is a (bridged) ActionTec T3200M connected to a MikroTik RB4011. PC is connected to that by ethernet. Issue persists when PC is connected directly to modem (PC has WAN IP), issue also persists with the wife's PC in both of the mentioned configurations.
Symptoms are webpages often (~30% page loads) taking 30+ seconds to load, hanging at "establishing SSL/TLS connection". Online games randomly disconnect multiple times per hour and have severe rubberbanding when connected. VOIP often takes a "robotic" tone or sentences get lost. My VPN complains of 15%+ packet loss.
Troubleshooting steps taken:
Rebooted/power cycled/factory reset everything
PC hooked directly to bridged modem
Router replaced
Modem replaced
Traceroute from VPS in Quebec to my home connection in AB show the same spikes - the issue goes both directions.
Any advice is appreciated, I'm at my wits' end. Two 45 minute long calls to telus and a repair tech visit and they all say eveything looks fine to them, but they all seem confused when I mention "traceroute" or "hops".
