We signed up for Telus Internet and home security. A technician was supposed to come to our place to set up the equipment. He did not show up to the first appointment.
I requested another appointment which was set for two days later. I stayed home (usually work from the office) the whole day. No one showed up. I contacted Telus online again and requested a callback. The agent who called back kept me online for 45 minutes. In the end, she said we had to reschedule. No explanation was given other than "Im sorry to hear that", "Im sorry you had to go through this" many times. All I could gather was that there is a huge disconnect between Tekus customer service and whoever is their installation contractor.
On the third shot, again I stayed home waiting for the technician who never showed up. Im annoyed to no end and have no choice other than firing Telus and going with another security service provider.
What pains is we set this contract up in a Kodoo/Telus kiosk. We had to stand there on foot for 4 hours (Im not exaggerating). We moved our cell phone plans from another provider to Kodoo to get a better internet and home security deal. We paid the activation fee for the cell phone plans. Now we are stuck with them.
Im not going to waste more time contacting Telus. There is no escalation system to report the problem. And the low-level agent cannot do anything. After 3 days of waiting, plus hours of wasting time on the phone and by the kiosk, Im just quitting.
