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Internet "upgrade" potential scam?

JPAsksTelus
Just Moved In

Hi, I've been getting calls from "Fibre Support" for the past week or so, no voicemails sent, and finally picked up to ask what they wanted, they claim that I could get fibre for 65$ a month, and I got an email "confirming" what was discussed from [email protected] . Are these people legit? The person attached was somebody named Brenda, and the email was sent by their "email manager" (whatever that means-). I figured I'd look into this here and see if anybody knows if they're actually partnered with Telus, or if they tried to scam me

2 REPLIES 2

Nighthawk
Community Power User
Community Power User

Their website lists them as a Telus authorized dealer and Telus does make mention of them in an out of the way corner on their website also. If you'd rather deal with Telus directly to rule out any concern of dealing with a possible reseller, that's an option you can definitely take too. Vantaa's Richmond BC store looks like a tiny shop in a mall.

 

Normally if someone was trying to sell something, "support" isn't what I'd normally expect to be part of the name of the department calling.


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TELUS_Support
Official Support Team
Official Support Team

The email you received from [email protected] is not from Telus or any of our legitimate affiliates. This appears to be a scam.

  • Official Telus Emails: Emails from Telus will always come from an address ending in @TELUS.com.
  • Personal Information Requests: Telus will never ask for sensitive personal information such as your PIN, passwords, or credit card details via email.
  • Unsolicited Offers: Be cautious of unexpected offers or deals, especially from unfamiliar email addresses or domains.

Do Not Respond: Avoid replying to the email or clicking on any links it contains.

Report the Email: Forward the suspicious email to [email protected] so our team can investigate further.

Delete the Email: Once you’ve forwarded it, delete the email to avoid any accidental interactions.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.