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Internet constantly drops
We have telus fiber and it constantly drops. We can see the lights on our modem go orange while it resets and they turn green again. This is happening at least once an hour, and is very noticeable as ...
If you have fibre with an ONT, the T3200 is not a modem. It's a router. If you do replace the T3200, you would need to plug your router in to the exact same port on the ONT as only one is usable.
Nighthawk
Community Power User
Community Power UserIf you have fibre with an ONT, the T3200 is not a modem. It's a router. If you do replace the T3200, you would need to plug your router in to the exact same port on the ONT as only one is usable.
Hey nighthawk is there anyway to contact you or via email as there is no direct message on here. Having quite a bit of issues with my fibre network. Am able to pay you for your time aswell. Thanks!
- Nighthawk
I am not a Telus employee. I am just a Telus customer like the majority of other users on the forums here. I don't have access to any of the tools the actual tech support employees have access to in order to diagnose connection issues. I would recommend contacting Telus directly.
- Thanks Nighthawk and I know your not but your are very knowledgeable. I made a post with a few more details about my situation if you get a chance take a look, open to any recommendations.
https://forum.telus.com/t5/Internet-Home-Phone/Extremely-low-speeds-on-fibre-ethernet-connection-need-help/m-p/118674
Have a great weekend!
