Erratic wifi speeds

[whistler]

Using fibre from Telus. Paying for 1 GB. The first day, I was able to achieve 600 mbps, but then it seemingly randomly dropped to less than 100. It seems that when the tv box is connected, we lose internet wifi. We have 3 boxes distributed across two houses. Rural property. No cell service here, so need reliable wifi for phones. My IT person has been unable to figure out where the problem lies. New Telus modem.

[TELUS_Support]

Have you already attempted restarting your equipment as well?

[whistler]

Yes, we have rebooted several times.

[TELUS_Support]

Performance on a 1 GB fiber plan should be steady, so this drop is concerning. Since you’re experiencing interference when your TV boxes are connected, there might be a configuration issue with the network or a potential conflict between devices.

To start troubleshooting:

1. Separate Network Bands: Ensure your devices are split between the 2.4 GHz and 5 GHz Wi-Fi bands, as higher-demand devices (like streaming TV boxes) often perform better on 5 GHz, while lower-demand devices can use 2.4 GHz.
2. Check Modem Placement and Interference: Sometimes, modem placement or physical barriers can affect signal strength, particularly in larger or multi-building setups.
3. Consider Wired Connections for TV Boxes: Using an Ethernet connection for your TV boxes, if possible, could help reduce Wi-Fi strain and improve overall speeds.

If the issue persists, send us a private message and we'll get someone to look into this with you.