Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant access home phone voicemail or reset password


So I just enabled Call Control on my Telus home phone and when setting it up there was an option to send people straight to voicemail if they failed to get through call control. I thought this would be a great idea to set up in case an important call failed to get past the call control feature, however we have never used voicemail before because we use a home answering machine instead, so I decided to try and set up voicemail on our home phone and its been nothing but trouble. When I dial *98 to access our voicemail, it asks for a mailbox number but I do not know what mailbox number its asking for. I tried both entering 1 as well as our home phone number but none work and it says it's invalid. I eventually decided to go into our MyTelus account and try to reset the passcode there, but all we get is an error code. Any idea what I am doing wrong to get voicemail working on our home phone?

Screenshot 2024-05-15 at 8.03.42 PM.png


Community Manager
Community Manager

Hmm that's definitely odd. Give our team a call at 1-888-811-2323 and they should be able to get it sorted.


I have the identical problem. Did you ever get a solution?