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07-20-2022 11:28 AM
Hello
I am having email bounce back from diveshopscuba.com and when I checked with the web site host, Shaw Business, they were able to determine that my IP address is being Blacklisted by all Hostopia Providers. I am sending the email thru my business account hosted at Bluehost but home internet is Telus. Also similar results with the telus email. So, how do we fix this?
Sean
"Diagnostic-Code: smtp; 550 5.7.1 H:IPI [74.220.216.123] Connection originating from an IP address with a poor reputation."
Solved! Go to Solution.
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07-21-2022 02:23 AM
Easiest way to find out who owns an IP is toss it in the search box at the top of https://whois.arin.net/ . It shows which company owns the netblock an IP(v4) address belongs to. The details of the IP you posted are here.
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07-20-2022 12:02 PM
So both your xxx@xyz.com, and you xxx@telus.net emails receive this error?
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07-20-2022 12:33 PM
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07-20-2022 01:46 PM
The recipient's mail server is likely using some form of blacklisting service to filter suspected spam. These blacklists are often updated multiple times a day and can result in the behaviour you are seeing.
It may be possible to get them to add your sending servers to a whitelist. You would need to work with the recipient to get this sorted out.
Just a long time customer hoping to help.
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07-20-2022 01:52 PM
The IP address you posted, 74.220.216.123, is from BlueHost's IP pool. The issue you are having is with BlueHost and not Telus. You may want to reach out to BlueHost to see if there is anything they can do.
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07-20-2022 11:36 PM
Interesting, I will touch base with them. I actually didn't check the IP address, just took Shaws word it was from a Telus server. Thanks
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07-21-2022 02:23 AM
Easiest way to find out who owns an IP is toss it in the search box at the top of https://whois.arin.net/ . It shows which company owns the netblock an IP(v4) address belongs to. The details of the IP you posted are here.
If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂