Amazon Prime setup

[weisguy86]

I had an amazon prime account, but then recently signed onto a new internet plan that includes prime in my monthly bill. I cancelled my existing prime membership, which took effect Dec 17th. When I login to telus online and follow the link to setup my new "included" amazon prime account it gives me an error saying "This account isn't eligible for this benefit". What am I doing wrong?

[A-B]

Hello. Just following up on this. Were you able to get this Amazon account issue sorted with your billing?

[normanoid]

Any updates? I'm about to do the same thing (my personal prime account is about to expire)

[Jbitsie]

Anyone figure this out? I’m having the same problem and the Telus rep couldn’t help. 

[TELUS_Support]

Hey @Jbitsie - please send us a private message and we will do what we can to help

[Jbitsie]

I added the stream package to my account. I was able to activate all accounts except for the prime account. I one seems to be able to resolve this at Telus.

Sent from my iPhone

[weisguy86]

The problem is amazon, when i thought i had cancelled my prime membership it turns out it just paused it. There are a few extra steps to take to fully cancel it before you can reactivate it through telus.