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Accessing Google docs

mreiss
Neighbour

Google won't let me access Google docs because I'm not the admistrator or something like that because the account is managed by Telus. How do I get around this?

5 REPLIES 5

HSL
Advisor

Unfortunately, this is a "known issue". When Telus moved customer eMail accounts to Google Workspace they did not enable access to Google Docs or Google Maps.

 

The solution is:

 

1) Create a normal Gmail account (yep ... a 2nd non Telus Gmail account)

 

2) When accessing Google docs .. ensure that you are logged out of your Telus Gmail account by going to mail.google.com in your browser and a) Log out of your Telus account and b) Log in to your new non Telus Gmail account.

 

Downsides:

Other than the annoyance factor (yes .. access to Google Docs *should* be grantable by the Telus Google Workspace administrators but may not actually be grantable due to Telus/Google contract, financial, or other reasons) you may find that if your Telus Gmail account has received an invitation or a link to a Google Document you still may not be able to open that document by forwarding the invitation to your new Gmail account. The reason for that is that access  to the document is restricted to the original address of the recipient... i.e. the invitation was extended to the Telus Gmail account and only that account may open the document.

 

There are workarounds: a) the document owner can CC the invitation to your new Gmail account. b) the document owner can, as the documents' administrator, grant access to the document to a list of contacts ... one of which would be your new Gmail account.

 

That being said .. if you are using Google Docs for solely your own activities then simply managing those documents through your secondary Google account should work fine.

 

TELUS_Support
Community Manager
Community Manager

You may have a profile mismatch or be logged in under a different email. Have you had the chance to speak with our team about this?

@TELUS_Support are you saying that Google Docs is now accessible through a Telus/Google account ?

 

If so I would like to hear more as I have an elderly neighbour who, as a member of a support group, has never been able to access a Google document invitation from his Telus/Google account.

 

His calls to Telus support went nowhere.

 

It would be great to hear that this issue has been resolved. A link to Telus FAQ on this would be helpful.

TELUS_Support
Community Manager
Community Manager

I'm not sure why the calls 'went nowhere' but I'm only aware of one solution for now:

 

- log out of TELUS email powered by Google, use a different web browser, or try with an Incognito browser window.

 

TELUS email powered by Google isn't a normal personal Google account and doesn't include all of the standard 'free' G-Suite stuff like Google Maps, Docs, etc. Unlike those accounts which are ad supported, ours doesn't display the Google ads. Also, our email is governed by our own privacy policy which prevents the normal scanning of emails, contacts, etc. to deliver targeted ads. Because of this, if someone wants to use the other G-Suite services, they'd need to either log out of the TELUS email powered by Google, use a separate browser, or try Incognito mode. Just need to access them from a different session that's not logged into the TELUS account.

Sheep
Neighbour

The main challenge even with the above is mainly around Google Docs.  They are sent to you in your telus.net account email and that is where you access the link to open the shared documents.  If you copy the link and try to access from a regular Google site or second google account gmail, the documents do not open.  27 year customer and ready to leave Telus with this irritation.