05-12-2023 05:39 PM
Today I tried to:
- upgrade my iPhone online via Telus Hub. It wasn't working
- so I walked down to the nearest Telus - they recommended instead that I call customer service
- called customer service and waited for 2hrs - explained my situation again, and they couldn't upgrade my phone because their networks wouldn't work and that I should try it online
- I tried online again and it didn't work
- they told me they would call back in an hr - they didn't.
Are you folks actively trying not to get $?
Today was frustrating
05-16-2023 03:58 PM
@jam2 Yikes - definitely frustrated for you. There was an issue that caused delays in our sales transactions but it was resolved around 12:30 PM (PT). You must've been caught up in that. On behalf of TELUS, sorry you had to go through that.