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Account created without my knowledge

In August I got a call from a Telus rep wanting to sell me an updated 5G hub. I eventually agreed and the product was mailed to me. I activated it and began to use it. What I did not know was that this hub was set up under a different account than an...

Resolved! Is it possible to put the Arcaydian NH20A in bridge mode?

I have a new install with an Arcaydian NH20A and am struggling to get customer support to put it into bridge mode. They keep giving me instructions for an Actiontec T3200M. I wanted to know if anyone is using the NH20A in bridge mode. It's taken over...

TomKeddie by Just Moved In
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ActionTec T3200M - ARP Limit

I have an ActionTec T3200M modem at the office. There are around 500 devices connected via ethernet and network switches; however, it will only assign 399 total IPs, so the other miners won't work/show up. I have the IP assignment interval under the ...

MH2 by Just Moved In
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Telus Business Connect - google 2FA SMS not getting through

Our company has Telus Business connect. I'm using the desktop app. I'm not able to receive google 2FA SMS in the desktop app. Just tried to sign up for a google account using my business connect number and ran into this. I'm able to receive SMS in th...

wesc by Just Moved In
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telus double charge my business bill for year and half

our business had two internet services before last March, we canceled one and keep another one, telus has been charging me both since then even there's record showing the cancelation record.I made hundred calls for the correction and every time I was...

Treat your staff better

I was a Shaw customer up until a year ago. I went to your store in South Edmonton Common. Your gentleman who helped me was you Representative for the EPP program. He got me for all my services and security. At the end of the day though I still pay le...

Static IP setup? Telus not helping much

We opened up an office in Canada. I am in Houston. I am walking through someone remotely on hooking up stuff by Telus is not helping me much with details on setting up static IP. I am trying to get instruction from Telus on how to setup our fortigate...