TELUS Neighbourhood

Email from a Telus agent to provide support

Hi, Could you please share an email address from a TELUS agent in order to be in contact with him and ask regarding a bill doubts and disconnection notifications that they sent. It will be very appreciated.

UGH!

MAN Telus..Do you purposely have the 'Contact Form' reset with a "sorry technical errors processing your request' after writing a full page document on purpose? As Far as I know Telus, this problem has been there this entire year now with over 20 ful...

Last straw

I think I might have to call it with Telus finally after over 20 years. my Home Services and Mobility Services have been out of control. I have have tried several times over the last few months to try to get through to talk about renewing old custome...

Problem with accounts almost all of them

My Telus Security overbilled me $58.61 in taxes so I can not pay my bill and often it is too difficult I can not sign in to my account to find statements, or find them easily. Telus Business account with internet overcharged me $50.78 for long distan...

Ongoing Issues Adding Apple Watch to Telus Account

My experience with Telus Business Mobility Sales, instore associate, and tech support over the last two weeks is listed below. I don't know where to go at this point, so please have someone reach out to me about this as from my perspective, the only ...

Has anyone actually had a telus business escalation call back?

I'm curious if anyone has had luck getting through to escalation managers for telus small business. Telus owes me about $700 originating from over a year ago when a small business sales agent set up my account, adding a mysterious third line and said...

Do You Need To Own A Business To Have A Business Account?

Support request not working

I was on a call with the customer service team who were unable to help me with my business mobility accout and suggested I create a support request. Everytime I try to create a request it says unable due to techincal error on the form. I have a billi...

Bring-it-Back Program is Questionable

As many former customers have experienced, this Bring-it-Back program is questionable in the context of ethical business. 1. I did not receive any notifications from Telus (whether that be via email or SMS text) regarding the return date ahead of tim...