Forum Discussion
"Your TELUS Home Service account has been modified" - but I did not initiate this!?!?
I got two emails yesterday Aug 11 from Telus claiming that my home service agreement has been modified (Agreement Date : August 12, 2025 12:38:27 a.m. UTC (Order Completed)), yet I took no such action. It states:
| "You have modified: |
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I looked at the new agreement and compared to the old agreement. All I see that has changed is the addition to Optik TV of National Geographic Mini Offer and DTOUR MIni Offer - neither of which I asked for! Also, a $5 reduction for one month, then back to the old rate. What is going on???
Is this the new Telus way of giving us a temporary freebie to watch (instead of listing such on channel 5)? If so, is this going to generate a new services agreement each time? Seems absurd! And confusing.
Please explain why this happened. Thanks.
2 Replies
I have been with Telus for a long time. In the past, whenever Telus wishes to give viewers a temporary freebie, it shows up on channel 5. Never before have I had the 'freebies' incorporated into a unilaterally revised contract, such as for National Geographic and DTOUR this month. Since there are often new 'freebies' every month, that would mean creating a new revised contract each month (for each customer!!), which would be ridiculous.
Or is this just for me, and why do it this way? Can someone please explain? It is difficult enough getting through to Telus when needed; I do not want to go through this each month.
- C_Fun
Community Manager
Hi, thanks for flagging this. Sometimes channels are temporarily added to accounts as complimentary previews, which can result in an updated service agreement being generated. These previews don’t affect your regular monthly rate after the preview period ends unless you choose to keep them. We can confirm the exact details for your account. Please send TELUS_Support a private message with your account info so we can review and explain the changes in full.
