Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. (Note: Previous updates removed due to character limits on post)
Q2 2025 (WIP):
- TELUS TV+ app is now available for download on Amazon Fire TV
- Sports channels upgraded to 1080P at 60 frames per second
- 40+ new Free Stream TV channels
- 4K HDR now available for On Demand content
Q1 2025:
- Firmware Update:
- Dolby vision & HDR support that enhances video quality
- Auto dynamic range adjustment to match the content frame
- Picture-in-picture previews in guide
- Find my remote by holding down the pairing button on the box for >4 seconds
- Advanced audio controls such as normalization of loudness for all content and disable/enable surround sound format
- Privacy & accessibility:
- Customization of microphone and camera permissions
- Adjust text size on-screen with new text scaling options
Q4 2024:
- Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
- Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
- 1x: Scroll at 2x speed.
- 2x: Scroll at 8x speed.
- 3x: Scroll at 24x speed.
- Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
- Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
- Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
- Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
- Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.
Q3 2024:
- Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
- Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
- Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
- Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
- Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!
Regards,
Your Friendly Neighbourhood TV Product Development Team.
361 Replies
So nothing recent?
TELUS_SupportOfficial Support Team
Our team is constantly working on improving the service and implementing releases to address specific issues. While we have nothing to share publicly at this time, rest assured our team is working as we speak on improvements and we'll share what we can when we can.
Appreciate the reply, but that’s been the same line for quite a while now. I don’t doubt that the team is working behind the scenes, but from a customer perspective, the pace and visibility of progress are minimal — especially compared to what TELUS was once known for.
The shift from a dedicated carrier-grade solution to an Android-based app experience might make sense from a cost and infrastructure standpoint, but it’s come at the expense of reliability and overall quality. Many of us were hoping TELUS would lead in this space, leveraging fibre to deliver something truly next-gen — not just chase the low-cost model.
Hope the improvements coming down the pipeline are meaningful, because a lot of long-time customers are losing patience. Looking forward to seeing some real progress soon.
What are the 2025 feature updates?
Respectfully, the ability to set pre and end times to a scheduled time has been available for 20 years on the individual level. What I am noticing is the new tech appears to be driven by the new tech generation.
Banking is another pet peeve. I until a few months ago was able to view my online bank statement in the long tradition of oldest at the top progressing to the newest at the bottom. I bank at two places and both have adopted this newest at the top. WHY are the new generation of programmers messing with what we all grew up with?
Because they are 20 somethings. A mentor of mine used to say "hire 'em young cause they know it all"! 😉
Any thing new to report?
I see a new App Version 1.25.1.500 and Config timestamp 2025-02-13T18:53:39 yet nothing notable as far as function changes?
Still lots of frustration wrt ongoing documented issues.
- TELUS_Support
Our dev team would like your account info to investigate the recording issues. We'll send you a private message to discuss.
Optikal_Speak wrote:Any thing new to report?
I see a new App Version 1.25.1.500 and Config timestamp 2025-02-13T18:53:39 yet nothing notable as far as function changes?
Still lots of frustration wrt ongoing documented issues.
Thanks for the update, now I have an expectation. Mine still shows 1.24.11.100 Time stamp 2024-10-23T19:50:08 but Android changed to 12,API:31
Never took notice of the Android version previously. Mine shows 12,API:31 as well.
You’re all so kind to continue beta testing this product for TELUS. It’s a bonus for them because you’re all paying to test their inferior product.
Sorry to see it’s still plagued with issues.
Has the TELUS STB that doesn't work with our Sony soundbar work yet? Haven't tried it in a bit because that is my wife's TV.
Recently they wanted to watch the Grammys and I said they have to use the TELUS TV+ app on the Google TV, daughter said the picture looks like really pixilated.
I am also afraid to ever switch to one of these Android STBs because I heard the picture looks awful.
Has TELUS gotten rid of so many employees that the contractors do not care about doing a good job? The Android boxes are a failure.
Regarding the 21-T box: the HDMI CEC behaviour changed at some point. For a long time, it would immediately turn my tv back on after I turned it off. I had to disable the feature. After quite some time, I tried again this week. The above issue is now gone, but now the Telus box now seems to wake up and turn everything on around 7 in the morning. For fun, I swapped out the box with one from another room, and it behaves the same. The CEC function is super nice and makes my tv, stereo and Telus box play nice together. I'd like to use it. But this turning itself on in the morning is not ideal. Any chance this has been seen or is known about? HDMI CEC is a pain at the best of times, but it's so close to working!
Is there an ETA when the closed caption size issue will be fixed. Doesn't matter the setting they are huge and white on black.
- TELUS_Support
We don't have a timeline on this specific issue, but our team's aware and will have an update asap.
How about recording issues?
No way to extend time unless you record the proceeding program that has nothing to do with what you actually want to record. Gets even more ridiculous (stupid) with series recording.
Speaking of...series recording requires you to choose first run and reruns otherwise it will not set series on first run only, which renders that radio button selection useless period!
Coupled with the 90 day auto delete restrictions, fun fact, if you didn't have it record every bloody run of the program series it would not consume a 1000%+ more space....duh!
Can you guys get it together once and for all?
This **** is brutal!!!!!!!!!!!!!!!!!
Optik-Kate, I guess you haven't seen my post on "restart". Seems like getting the existing features working should supercede developing "enhancements".
Optik-Kate wrote:- Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.
By the way, I had my third technician visit tonight trying to solve the problem with no success. Does the development team just come up with an idea which is executed by a development team? Where is the technical support when it's not working? These problems and glitches appear to be beyond the scope of your technicians.
Thank you for the Q4 update and finally implementing resolution switching. It is now usable and I can stop using my ARRIS box.
Of course the quality isn’t perfect but it’s par with Arris.
Resolution switching? Could you clarify that a bit? Do you just mean you can select something other then auto?
Before the update the resolution was fixed at 4K for hdr tvs, however the source content was 720 or 1080. It made the picture quality look terrible.
You can now set the resolution to match the dynamic range and frame rate. The result is that the box will output to 1080 when watching TV but switch to HDR when watching Netflix or other supported apps. Telus cable does not put out in HDR and I have never seen that to be the case even with the 4K channels.
Update to picture quality for non-sports channels is great, however the main reason myself and many others still have Optik TV is for live sports. Please have the sport channel picture quality be a priority for the next upgrade.
Honestly so disappointed in this dev team. They need to up it to 1080p so it doesn’t look pixelated and just for the bandwidth even if it’s broadcasted at 720p60. The pixelation is brutal and I’m a year into my contract. Brutal.
FYI: the non sports channels look great now and the 4K sports channels too but paying this much for the sports theme packs was just a waste of money over the years.
Telus' digital TV product needs a lot of work to be sure. Honestly I don't have enough tech knowledge to do a deep dive. Having "upgaded" (translation: debatable) from the legacy PVR product about 6 mths ago the picture quality is far superior re: sports, movies, etc. My devices are non-4K (a LCD Panasonic projector and Samsung smart TVs) combination of HDMI and component connections and all 10+ yrs old. Also, I'm on copper as fiber not yet available in my area.
It's the plethora of form and function issues that have been ongoing since the "beta" release of this 21T digital gear that I share with all Neighbors in this forum.
Patience definitely wearing thin. I may give it a year. Definitely not 2 years. Arguably, a breakup fee should not apply if Telus is not living up to its end of the bargain.
