Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. (Note: Previous updates removed due to character limits on post)
Q2 2025 (WIP):
- TELUS TV+ app is now available for download on Amazon Fire TV
- Sports channels upgraded to 1080P at 60 frames per second
- 40+ new Free Stream TV channels
- 4K HDR now available for On Demand content
Q1 2025:
- Firmware Update:
- Dolby vision & HDR support that enhances video quality
- Auto dynamic range adjustment to match the content frame
- Picture-in-picture previews in guide
- Find my remote by holding down the pairing button on the box for >4 seconds
- Advanced audio controls such as normalization of loudness for all content and disable/enable surround sound format
- Privacy & accessibility:
- Customization of microphone and camera permissions
- Adjust text size on-screen with new text scaling options
Q4 2024:
- Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
- Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
- 1x: Scroll at 2x speed.
- 2x: Scroll at 8x speed.
- 3x: Scroll at 24x speed.
- Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
- Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
- Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
- Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
- Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.
Q3 2024:
- Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
- Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
- Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
- Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
- Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!
Regards,
Your Friendly Neighbourhood TV Product Development Team.
361 Replies
Q3 is 1.24.10.400 as found 11/27/24
Q4 is 1.24.11.100 Config version 1729713008 config timestamp 2024-10-23T10.50.08
Roll out does not update all devices. The timestamp date is third quarter. Hard to follow what is newest.
Why did the version & timestamp not change to December or January date (embargo?).
...and I echo the Embargo (?)
What's was or is being embargoed that's getting in the way of updates?
This forum is ostensibly used to provide help and assistance.
In that vein, Telus your stock price performance is down 40%+ in the past 3 years (coincidence?).
Likely reflecting the poor quality of your product over that same period.
Just pointing it out in an attempt to help.
Precisely!
To use business vernacular...Telco stands for Telus Confusion!🤔
Got to give kudos when they're deserved for Q4 2024 update.
The Development Team did a great job on the following:- Zoetrope Previews
- Fast Forward and Rewind Speeds
Especially want to highlight the Fast Forward and Rewind speed adjustment - the behaviour is well thought out:
1. quick click right (30sec forward), quick click left (10sec back).
2. overloaded long click left or right enters streaming fast forward/rewind mode with additional clicks increasing/decreasing speed depending on mode.
The Dev Team is starting to think about how to integrate a feature while considering how it impacts users .. and I'm all in with that.
Please keep it up 👍
Edit:minor grammar and spelling issues.
- Fair enough!Question still remains...is it out for general consumption as of January 12, 2025 19:57 ET?
Optik-KateThe Q4 update is available for general consumption, and the version number is 1.24.11.100. (No December updates due to embargo)
I typically try to update this post once the rollout is 100% complete and confirmed.
For further clarification, are updates for the 21T Digital service released universally across the Telus network or are they released based on a some sort of regional time delay?
- Optik-Kate
Not released universally, instead, we have a two-week rollout schedule for every release to reach all devices and platforms.
Hoping to get this soon on android tv, still no update showing up on my nvidia shield.
Also strangely a recording of a documentary channel i made last night just vanished for some unknown reason.
Hi Optik-Kate,
When did you post your Q4 2024 comments?
Just updated my boxes and they still show App version 1.24.11.100, Config timestamp 2024-10-23 T 19:50:08 which was the Q3 update...correct?
Nothing new since October?
What version on the TV Box will it say for the Q4 2024 update so I know I have it?
No Q4 updates?
Telus...the Grinch that stole cable!
get rid of the wifi booster and run an ethernet cable, even temporary to eliminate the WIFI as a possible problem. There are too many in consistant issues to pin a problem on one source with Telus. I have repeatable said it is a hardware problem which software cannot fix.
I connect the bedroom tv box via Ethernet to the wifi booster. It only has one Ethernet port so I can’t do the Apple TV box as well but it works just fine over a wifi connection, which shows support for the Telus hardware being the issue as you said. The main booster modem is too far to run an Ethernet cable to the bedroom tv box.
That being said, these devices are marketed to run off wifi connection and I live in a small space at 1050sq feet. If they can’t run off a wifi connection here, I can only imagine what others in larger houses are dealing with.
I’ve had the new Telus TV Android boxes since February now but keep having issues with the one on my bedroom tv. I live in a 1050sq foot condo so it should not be an issue but Telus offered me the wifi plus package with additional wifi boosters. I have put one of those in the bedroom and connected to the Telus TV box via Ethernet but still get errors almost every day, especially on the Sportsnet 4K channels. My Apple TV box in the same room works just fine over wifi connection. The same Telus TV box often starts up in a pixelated purple/green screen with the Telus TV logo. I have tried calling into Telus and am tired of being given the run around and them trying to charge for a tech to come out and see if there is an issue. I can tell them that there is certainly an issue, my guess is with the Telus TV box. I’m currently paying the extra $10/month for the extra wifi boosters that don’t seem to make any difference.
Do any forum members have any tips for getting this resolved? I have waited on hold for multiple hours and then told the department is now closed. It is so hard to get a hold of an actual person now with Telus and it is so frustrating. And then if I do get someone, I am thrown around to different departments with no answer. Please help Telus.
Hi craiger8 , Welcome to the TELUS nightmare...
Anyway, the most obvious and simplest thing to try (IMHO) is to actually ascertain whether your issue is hardware related, i.e. if a TELUSTV_21T STB is faulty before anything else. Trying multiple possible fixes at the same time will just confuse the issue. Forget removing boosters and adding Ethernet etc etc. My advice is to try only one thing, just one thing, at a time. You are fortunate(?) that you have more than one STB (TELUS_21T set top box) - if only for ruling out a potential hardware issue.
1. Directly swap the 2 boxes over using exactly the same connection method.
a] If you experience exactly the same issue on your bedroom tv, then it is not the set top box.
b] If the fault transfers to the other location and the bedroom tv now works, the STB is faulty. Contact TELUS support, explain your test and get them to send you a new STB cause it's faulty!
I am happy to help you try and isolate 'your' issue further, if you wish, just reply to this post with the results of test 1.
Good luck! I'm just 'another' frustrated TELUS customer like yourself. I hope this helps! 😉
For anyone that has a Zyxel 5 port switch from TELUS, I had 3 next to the 3200 gateway, a month ago 1 went, then yesterday a 2nd one broke. The symptom is all LEDs flash green then all turn off over and over again. I bought a switch to replace in the spot I had 3 Zyxel 5 port switches. I still have 4 x Zyxel 5 port switches at each TV or desktop PC.
1.24.10.400 is the latest version.
If that was rolled out October 24th then the "My Favorites" is now once again the default since this rollout when TV is first turned on.
- You indicate My Favorites is the default. That's my experience as well.Yet, My Favorites can only be selected by pressing Guide button. It does not scroll through the selected ( 🤍'ed) channels with scrolling with up+/down- buttons. Rather it still "defaults" scrolling through All Subscribed.That's just "All Wrong"!!!
Mine scrolls, well one per click with with up/dpwn.
It does go to subscribed with channel +/-, as before. I almost never use that as have gotten used to the wheel of commands?
Since last night there is 3 speed of fast forward done in about 30 second intervals and screen shots each time so you can see if you have forwarded far enough.
This thread was closed, tought I would pass along a kudo
