Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Hi craiger8 , Welcome to the TELUS nightmare...
Anyway, the most obvious and simplest thing to try (IMHO) is to actually ascertain whether your issue is hardware related, i.e. if a TELUSTV_21T STB is faulty before anything else. Trying multiple possible fixes at the same time will just confuse the issue. Forget removing boosters and adding Ethernet etc etc. My advice is to try only one thing, just one thing, at a time. You are fortunate(?) that you have more than one STB (TELUS_21T set top box) - if only for ruling out a potential hardware issue.
1. Directly swap the 2 boxes over using exactly the same connection method.
a] If you experience exactly the same issue on your bedroom tv, then it is not the set top box.
b] If the fault transfers to the other location and the bedroom tv now works, the STB is faulty. Contact TELUS support, explain your test and get them to send you a new STB cause it's faulty!
I am happy to help you try and isolate 'your' issue further, if you wish, just reply to this post with the results of test 1.
Good luck! I'm just 'another' frustrated TELUS customer like yourself. I hope this helps! 😉
For anyone that has a Zyxel 5 port switch from TELUS, I had 3 next to the 3200 gateway, a month ago 1 went, then yesterday a 2nd one broke. The symptom is all LEDs flash green then all turn off over and over again. I bought a switch to replace in the spot I had 3 Zyxel 5 port switches. I still have 4 x Zyxel 5 port switches at each TV or desktop PC.
