Forum Discussion

Cathop's avatar
Cathop
Organizer
27 days ago

Home services renewal

  • My contract ends in July.   No renewal terms or deals have been sent to me.   Is there a customer loyalty tel number with a real person I can talk to?   I really have no patience for endless AI chatbot loops and on hold wait times that take hours.  Or do I need to get pricing from another company first and deal with their chat bots and wait times?   Such a time wasting game.  

2 Replies

  • It is our home services - internet, tv and home phone 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello Cathop, thanks for contacting our team here and we'll be more than happy to look into this. Is your request in regards to your home services or your mobile account ?