Are there any humans working at Telus?

Can I please talk to a human? For the love of god, why can't I talk to a human? I just spent 2 hours using the chat feature with a "human", and then suddenly the chat was closed without my issue being resolved. I started a new chat, it somehow thought I wanted to suspend my services, so THAT happened - then it said the chat service is closed, contact Telus tomorrow.  I called Telus, it kept offering me callback options and when I chose one, it said "sorry, an error has occurred, try back later." Is this like a candid camera situation, am I being pranked?