Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Update to picture quality for non-sports channels is great, however the main reason myself and many others still have Optik TV is for live sports. Please have the sport channel picture quality be a priority for the next upgrade.
Honestly so disappointed in this dev team. They need to up it to 1080p so it doesn’t look pixelated and just for the bandwidth even if it’s broadcasted at 720p60. The pixelation is brutal and I’m a year into my contract. Brutal.
FYI: the non sports channels look great now and the 4K sports channels too but paying this much for the sports theme packs was just a waste of money over the years.
Telus' digital TV product needs a lot of work to be sure. Honestly I don't have enough tech knowledge to do a deep dive. Having "upgaded" (translation: debatable) from the legacy PVR product about 6 mths ago the picture quality is far superior re: sports, movies, etc. My devices are non-4K (a LCD Panasonic projector and Samsung smart TVs) combination of HDMI and component connections and all 10+ yrs old. Also, I'm on copper as fiber not yet available in my area.
It's the plethora of form and function issues that have been ongoing since the "beta" release of this 21T digital gear that I share with all Neighbors in this forum.
Patience definitely wearing thin. I may give it a year. Definitely not 2 years. Arguably, a breakup fee should not apply if Telus is not living up to its end of the bargain.
Well exactly I’m a year into the contract and only watch sports, I use the Sportsnet and Telus app using the Telus account. Not cool.
If I’m going to watch a regional Canucks game that is on Sportsnet Pacific only, I will always go to the Sportsnet app to get better picture quality. The Telus Sportsnet channels that are not 4K are awful quality.
The quality is embarrassing. Had some friends over to watch football playoffs and I have a great set up - high end 4K projector, 4K TV etc... and everyone commented how awful it looked. Not exactly great advertising for Telus.
The frustrating part is it’s been over a year people are commenting about this. They need to up the top layer on the sports channels to 1080p60 even if the broadcast is 720p60, I’ve spent a lot of time in development and I’m in IT this small change will make a big difference while they do updates in the backend to bitrate.
That’s why the 4K channels look great and the non sports channels look good now too.I just find their channels passable at most. Nothing actually looks great. I do think the remote is awesome and I like all the integration with the apps and obviously Netflix, Prime etc.. show up in true 4K but the actual Telus channels are shocking. I was just in Texas for work and my dated hotel tv looked 10x better than what I have in my home. Truly sad for what we pay.
