Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Flash54321's avatar
Flash54321
Coach
7 months ago

So nothing recent?  

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    7 months ago

    Our team is constantly working on improving the service and implementing releases to address specific issues. While we have nothing to share publicly at this time, rest assured our team is working as we speak on improvements and we'll share what we can when we can.

    • broadcastguy's avatar
      broadcastguy
      Advocate
      7 months ago

      Appreciate the reply, but that’s been the same line for quite a while now. I don’t doubt that the team is working behind the scenes, but from a customer perspective, the pace and visibility of progress are minimal — especially compared to what TELUS was once known for.

       

      The shift from a dedicated carrier-grade solution to an Android-based app experience might make sense from a cost and infrastructure standpoint, but it’s come at the expense of reliability and overall quality. Many of us were hoping TELUS would lead in this space, leveraging fibre to deliver something truly next-gen — not just chase the low-cost model.

       

      Hope the improvements coming down the pipeline are meaningful, because a lot of long-time customers are losing patience. Looking forward to seeing some real progress soon.

      • Optikal_Speak's avatar
        Optikal_Speak
        Leader
        7 months ago

        Precisely...

        It's been the same line for quite a while now as it fits the definition of insanity...doing ( in Telus' case) 'viewing' the same thing over and over again expecting a different results!

    • Optikal_Speak's avatar
      Optikal_Speak
      Leader
      7 months ago

      Totally disagree with that statement. There have been a few updates mostly bandaids really for "ongoing issues" for 2 yrs running. 

      If there is a dev team there should be consistent improvements so far in 2025 absolutely nothing. 

      Missing all the F1 season due to recording issues, then again I get 30-40 Wall Street Week duplicates. 

      BRUTAL!!!

      No sense repeating the plethora of issues. You can just check your history folder, if indeed you have a to-do-list created. 

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