Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Craigvee's avatar
Craigvee
Organizer
11 months ago

Thank you for the Q4 update and finally implementing resolution switching. It is now usable and I can stop using my ARRIS box. 

Of course the quality isn’t perfect but it’s par with Arris. 

Montell's avatar
Montell
Advocate
11 months ago

Resolution switching? Could you clarify that a bit? Do you just mean you can select something other then auto?

  • Craigvee's avatar
    Craigvee
    Organizer
    11 months ago

    Before the update the resolution was fixed at 4K for hdr tvs, however the source content was 720 or 1080. It made the picture quality look terrible. 

    You can now set the resolution to match the dynamic range and frame rate. The result is that the box will output to 1080 when watching TV but switch to HDR when watching Netflix or other supported apps.  Telus cable does not put out in HDR and I have never seen that to be the case even with the 4K channels. 

    • Montell's avatar
      Montell
      Advocate
      11 months ago

      Hmm sounds like two things going on you are discussing. One is the hdr problem so that was the color space issue. I typically use a nvidia shield which had that implemented for years, but its good to have it now on these telus boxes.

       

      Im a bit confused about the resolution comment though. When I use these and arris boxes I just set it to 4k60p since I often watch 4k sports. I guess if you want your tv to do the upscaling you can set it to 1080, but telus might be even broadcasting in 720p, i am not sure.

       

      The problem to me with the new optik system is not the upscaling of the box to 4k, its that the bitrate looks far worse. I kept my arris at 4k60 as well since i often watch 4k sports channels and it looked substantially better. They really need to fix that.

      • Montell's avatar
        Montell
        Advocate
        11 months ago

        And just to be clear by fix that I mean fix the bitrate of the channels, they look incredibly bitrate starved compared to the old arris optik system. I dont find the upscaling of the box or the resolution the problem to me its a bitrate issue.

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