Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Flash54321's avatar
Flash54321
Coach
7 months ago

So nothing recent?  

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Our team is constantly working on improving the service and implementing releases to address specific issues. While we have nothing to share publicly at this time, rest assured our team is working as we speak on improvements and we'll share what we can when we can.

  • broadcastguy's avatar
    broadcastguy
    Advocate
    7 months ago

    Appreciate the reply, but that’s been the same line for quite a while now. I don’t doubt that the team is working behind the scenes, but from a customer perspective, the pace and visibility of progress are minimal — especially compared to what TELUS was once known for.

     

    The shift from a dedicated carrier-grade solution to an Android-based app experience might make sense from a cost and infrastructure standpoint, but it’s come at the expense of reliability and overall quality. Many of us were hoping TELUS would lead in this space, leveraging fibre to deliver something truly next-gen — not just chase the low-cost model.

     

    Hope the improvements coming down the pipeline are meaningful, because a lot of long-time customers are losing patience. Looking forward to seeing some real progress soon.

    • Optikal_Speak's avatar
      Optikal_Speak
      Leader
      7 months ago

      Precisely...

      It's been the same line for quite a while now as it fits the definition of insanity...doing ( in Telus' case) 'viewing' the same thing over and over again expecting a different results!

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        7 months ago

        Flash54321 Optikal_Speak broadcastguy BD17 

         

        In general, while the team has slowed down on communicating updates in this forum, it does not mean they are not doing anything. One notable item that the team has delivered is an application for the Fire TV ecosystem. Launching an app for a brand new platform isn't simple, and the team worked hard to deliver this. While not everyone may have a Fire TV or Fire TV stick, it is a consistently requested item from our customers. 

         

        In addition, the team has delivered zoetropes for On Demand programming, improvements to app start time and playback start time, automatic login to Netflix on your set-top box if you subscribe to Netflix through TELUS, improved guide navigation (change dates using skip ahead/skip back), support for game controllers, enhanced bookmarks for recordings on Apple TV, iOS and telustvplus.com, a new player for Android mobile and many bug fixes and performance improvements.

  • Optikal_Speak's avatar
    Optikal_Speak
    Leader
    7 months ago

    Totally disagree with that statement. There have been a few updates mostly bandaids really for "ongoing issues" for 2 yrs running. 

    If there is a dev team there should be consistent improvements so far in 2025 absolutely nothing. 

    Missing all the F1 season due to recording issues, then again I get 30-40 Wall Street Week duplicates. 

    BRUTAL!!!

    No sense repeating the plethora of issues. You can just check your history folder, if indeed you have a to-do-list created. 

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