Forum Discussion
Is T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7.
Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device.
I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following:
- Power cycled both devices.
- Factory reset both.
- Disabled wifi on the T3200M.
- Enabled port bridging on the T3200M.
- Installed the Telus Connect App.
None of the above have worked.
So can someone authoritatively state whether or not the T3200M even works with the boost 7?
2 Replies
TELUS_SupportOfficial Support Team
Have you tried disabling the WiFi on the T3200? You might need to connect the Boost 7 to an NAH.
- FuzzyLogic
Community Power User
I'm fairly certain that the Boost 7 should work. I have a similar setup as you but the Boost 6. In my case it's connected with MOCA.
Maybe try a different ethernet cable/port between the T3200M and Boost 7.
You should also be able to login to the Boost 7 with a web browser to take a look at it's status.
