Forum Discussion
Does your Telus optik TV and wifi just stop working?
My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine.
After spending hours and hours multiple times on the phone with the tech department to resolve the issue of my internet just stopping working, my TV not working and frequently just freezing I am extremely frustrated. The last tech told me I didn’t have enough wifi power and needed to upgrade. After realizing by upgrading I was actually going to save over $100 per month I upgraded. (So not only have I had crappy service for the last 24 months - Telus has been ripping me off). Anyways. I upgraded last week and I’m still having frequent occurrences of the wifi not working, my TV not working and TV freezing (the later a result of the internet not working). I can’t bear to call tech again - the idea of running around plugging and unplugging things and being on the phone for hours - makes me want to poke needles in my eyes. Nor do I think it is reasonable for me to have to start or end everyday with plugging and unplugging modems and devices. I want a permanent solution. Worst part - by upgrading my system I had to commit to a 24 month contract so if I switch to another provider I have to pay a penalty. ANY HELP OR SUGGESTIONS ARE APPRECIATED. But if you tell me to plug and unplug things I might loose it.
17 Replies
I am having the same issues. I had them install PureFiber 3G June 9th and it hasn't work right since. They run diagnostics, upgraded firmware on my modem and the internet still goes down at least 5 times a day. If they don't fix it soon, I am leaving Telus. It is unusable in its current state.
TELUS_SupportOfficial Support Team
Sorry to hear that Swordfish99, that's definitley not the experience we want you to have. We'll send you a PM shortly to look further into this for you.
We have the exact same problem since accepting a new contract and upgrading to Internet 500, we have dead zones, where none existed before. Perhaps a new modem should be given to pure fibre customers, like the NH20A. The current T3200M is obsolete.
e had a technician come and install a wifi extender and all is good now!
- TELUS_Support
Hi Anomar - we can always investigate what's going on. Please send us a private message if you're still experiencing issues
How do I send you a private message?
Here is an example 5 minutes after I posted my question.
thecoastwife wrote:Here is an example 5 minutes after I posted my question.
It is the twelve days later, please post the solution that fixed your problem
Nothing fixed the problem. Had a tech come to the house. Still not fixed. Every couple days when it becomes unbearable plugging and unplugging the modem temporarily fixes the problem. The kicker realized that we were charged $200 for the tech visit. We’re told via this platform that we were sent a private message - not sure where this private message went (email?). When we upgrade our wifi to take advantage of the cheaper rates we had to bundle a home security package with it - so keep getting prompts to hook up my new hardware - which is intimidating as I don’t want to make a bad problem even worse. With poor service and no hope of it being fixed we will be changing providers.
- TELUS_Support
Definitely not the experience we want for our customers. We'll send you a private message to discuss further.
